FAQs

Custom and Personalised Orders

Every item is custom made in the colour of your choice just for you once I receive your order.  Please ensure you double check all your spellings and any other personalised details before paying for your order. I cut and press exactly what is on the order form including capitals (or the lack of!). Refunds and returns are not accepted on personalised items unless they are faulty. Please also read item descriptions thoroughly before purchasing as refunds and returns cannot be given if you ordered the incorrect item in error.

Sizing Details

The dimensions of each product are clearly stated on the item description. Please check carefully as some products come in more than one size.

Vinyl: Personalised names, slogans and designs will be sized to fit the chosen product. You don’t need to do anything here, just sit back and let me make it beautiful for you.

Rhinestones: Personalised names and designs cannot be changed from the sizing shown in each product image due to the nature of the stone templates – some designs are quite large and may not be best suited to smaller childrens tshirts and hoodies.  If you order and I feel that the design simply won’t fit then I will contact you to offer an alternative design or a refund.

Clothing: Please refer to the size chart for garment sizing.

Care Instructions

Bags: should be spot cleaned only.

Clothing: cool wash on a delicate cycle inside out. DO NOT USE FABRIC CONDITIONER as this can cause the designs to peel. Do not tumble dry.

Gift Wrap and Packaging

All items come in a cellophane presentation bag.

Wholesale and Bulk Discounts

We do sell items at wholesale rates to retailers.  Please see the ‘Wholesale’ tab for links to our current brochure(s).  If you would like a current price list then please contact us on hello@twobirdslondon.co.uk with details of your company / retail outlet and we’d be happy to assist.

Bulk discount rates are available to clubs, groups and schools for large orders on a sliding percentage scale.  Details of the discount volume breaks are outlined on the ‘Wholesale’ tab of the website.  If you need more information then please contact us to discuss.

What is Heat Transfer Vinyl (HTV)?

Heat Transfer Vinyl (HTV) and Glitter Vinyl are both forms of flexible very thin apparel vinyl which is cut on a specialised cutting machine, prepared and then applied to products using a heat press. The heat melts the glue on the back of the vinyl and provides a strong adhesion to the product.

HTV comes in a large range of colours, patterns and textures. HTV is usually smooth except for glitter vinyl which consists of real glitter flakes bonded to the vinyl. Glitter vinyl does not shed glitter so there is no danger of being glitter bombed after product use/wear!

All HTV is colour safe and will not run when washed. It will melt if ironed though so make sure you iron on the reverse to prevent damage to the design.

Rhinestones and Rhinestuds

We offer a wide range of rhinestone and rhinestud colours – all rhinestones are low lead variety.  Most of our products can be customised with rhinestones but if you can’t see what you’d like then drop us a message and we’ll do our best to help you achieve your specific requirements.

For custom dresses and competition costumes, we offer a choice of stone quality to meet all budgets.  These are all priced per order as it depends on the costume as to how many stones would be most suitable and we are happy to discuss this with you.

Foil

Garment foil is applied to clothing using specialist adhesive which bonds the foil to the garment.  Over time and repeated wash cycles, it is normal for the foil to fade or become duller and it may crack or flake in the later stages of its life – normal life span for foiled items is approx 50 washes.

Printed Transfers

For complex or multicoloured bespoke designs we recommend using printed transfers as this allows greater flexibility in terms of colour choices, effects and shading.  On application, the transfer has the same feel as a very thin vinyl design and will last in a similar way providing that wash care instructions are followed.

Custom Competition Costumes

We are experienced in making and stoning both girls and boys costumes for competition.  We work closely with you and your coach to design a costume which reflects your chosen music but also adheres to competition rules and guidelines regarding costumes – we don’t want any costume violations!.  Plain made to measure dresses start from £125 – the more complex the dress in terms of design, fabric choices and stone requirements, the more expensive it will be but we are great at advising what you can achieve within your budget so don’t be shy at asking for our creative assistance in achieving your dream outfit within your budget.