FAQs

What size will fit my skater?

Our sizing runs true to normal clothing – if your child is wearing an age 10 in regular clothing then most likely they will need an age 10 in Two Birds clothing too. Adult sizes run as follows: Small (UK8), Medium (UK 10), Large (UK12) and so on. Our clothing is designed to be a slim fit as coaches always want to be able to see hip positions and lines. If you’d like a looser fit or you want to allow growing room then we advise choosing the next size up from your regular size. You can find our size guide here and we offer a no quibble returns guarantee on all non personalised/customised items if you’re not sure of what size you’ll need and want to try on to check.

How long will it take for my personalised order to be sent?

We aim to get all personalised orders shipped within 5-7 working days from your order date. In general, items ship quicker than this but we like to under promise and over deliver ☺ This timescale may be subject to change at busy times eg Black Friday weekend and in the run up to Christmas but will always be made clear at checkout.

What options are there for customisation?

All jackets and garment bags can be customised with rhinestones as standard – just select from the options within each product page. We customise leggings with rhinestuds as these are more secure and don’t tear off when you fall like rhinestones will. However, if you’ve got something else in mind then contact us to have a chat – we have lots of other options including vinyl, foil, non shed glitter, and flock to suit all purposes. We don’t do embroidery ourselves but we can send it out to a local embroiderer for you if you’d like an embroidered finish.

Care Instructions
Bags: should be spot cleaned only.

Clothing: cool wash on a delicate cycle inside out. DO NOT USE FABRIC CONDITIONER as this can cause the designs to peel. Do not tumble dry.

Gift Wrap and Packaging
All items come in a cellophane presentation bag.
Wholesale and Bulk Discounts

We do sell items at wholesale rates to retailers.  Please see the ‘Wholesale‘ tab for links to our current brochure(s).  If you would like a current price list then please contact us on hello@twobirdslondon.co.uk with details of your company / retail outlet and we’d be happy to assist.

Bulk discount rates are available to clubs, groups and schools for large orders on a sliding percentage scale.  Details of the discount volume breaks are outlined on the ‘Wholesale’ tab of the website.  If you need more information then please contact us to discuss.

What is Heat Transfer Vinyl (HTV)?
Heat Transfer Vinyl (HTV) and Glitter Vinyl are both forms of flexible very thin apparel vinyl which is cut on a specialised cutting machine, prepared and then applied to products using a heat press. The heat melts the glue on the back of the vinyl and provides a strong adhesion to the product.

HTV comes in a large range of colours, patterns and textures. HTV is usually smooth except for glitter vinyl which consists of real glitter flakes bonded to the vinyl. Glitter vinyl does not shed glitter so there is no danger of being glitter bombed after product use/wear!

All HTV is colour safe and will not run when washed. It will melt if ironed though so make sure you iron on the reverse to prevent damage to the design.

Rhinestones and Rhinestuds
We offer a wide range of rhinestone and rhinestud colours – all rhinestones are low lead variety. Most of our products can be customised with rhinestones but if you can’t see what you’d like then drop us a message and we’ll do our best to help you achieve your specific requirements.

For custom dresses and competition costumes, we offer a choice of stone quality to meet all budgets. These are all priced per order as it depends on the costume as to how many stones would be most suitable and we are happy to discuss this with you.

Foil
Garment foil is applied to clothing using specialist adhesive which bonds the foil to the garment. Over time and repeated wash cycles, it is normal for the foil to fade or become duller and it may crack or flake in the later stages of its life – normal lifespan for foiled items is approx 50 washes.
Printed Transfers
For complex or multicoloured bespoke designs we recommend using printed transfers as this allows greater flexibility in terms of colour choices, effects and shading. On application, the transfer has the same feel as a very thin vinyl design and will last in a similar way providing that wash care instructions are followed.
Custom Competition Costumes

We are experienced in making and stoning both girls and boys costumes for competitions. We work closely with you and your coach to design a costume which reflects your chosen music but also adheres to competition rules and guidelines regarding costumes – we don’t want any costume violations!. Plain made-to-measure dresses start from £125 – the more complex the dress in terms of design, fabric choices and stone requirements, the more expensive it will be but we are great at advising what you can achieve within your budget so don’t be shy at asking for our creative assistance in achieving your dream outfit within your budget.