Security and Privacy

This privacy policy sets out how Two Birds London uses and protects any information that you give Two Birds London when you use this website.

Two Birds London is committed to ensuring that your privacy is protected. However, in order to provide the service you would expect of a commercial sales website, we have a legitimate interest in using your information to fulfil orders and keep you informed. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Two Birds London may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This revised policy is effective from 1st May 2018 in light of GDPR regulations.

What we collect
We may collect the following information:
• name, title and address
• contact and location information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• Information on orders placed on the website including methods of payment.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping and order fulfilment.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can choose to opt out at any time from receiving this information.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All payment information is processed using secure encryption protocols with our service providers who provide all payment processing.  Your payment details are not stored on Two Birds London websites.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets us know what pages are visited. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  For more details about cookies and the way we use them, see our specific cookie information page.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our own products and services.

Requesting, correcting and storing the information we hold
If you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will promptly revise any information found to be incorrect.

Where not in contravention of legitimate business needs to process your data or defend court action we will remove data we hold on you upon your request for erasure.

Should you wish to make a subject access request or erasure request under the Data Protection Act 2018 please contact us.  We will reply within one month of your request.  It is possible that if the request is complex or we have received a number of requests from you we may extend the time to reply by a further two months.

Should the request be manifestly unfounded or excessive we may charge a fee for the administrative costs of complying with the request. We will also charge a fee if an individual requests further copies of their data following a request.

Two Birds London is committed to ensuring the security of your data.  In order to provide the data requested or to erase it, we may need to receive proof that you are the person entitled to receive the information.  I’m sure you will understand that this is an important aspect of the safe processing of your data.